Solving ‘Your Printer Has Experienced An Unexpected Configuration Problem’ Error on Dynamics GP

This error typically occurs on Windows 11 due to the new Print Dialog. Here are two solutions to resolve this issue:

Solution 1: Edit the Dex.ini file:

1. 1. 1. Close Dynamics GP.
      2. Locate the Dex.ini file in the Data folder inside the Dynamics GP installation directory (usually found at: C:\Program Files (x86)\Microsoft Dynamics\GP).
      3. Right-click on the file and choose Edit or Open With and select Notepad.
      4. Add the following line at the end of the file:
         NoPrintDialog=True
      5. Save and close the Dex.ini file.
      6. Open Dynamics GP and attempt to print again.

Solution 2: Edit the computer registry:

Warning: Modifying the registry incorrectly can cause serious problems that may require you to reinstall the operating system. Proceed at your own risk.

1. 1. 1. Close Dynamics GP and all open programs.
      2. Click on Start and type cmd.
      3. When Command Prompt appears, right-click on it and choose Run as administrator.
      4. In the command prompt window, type the following and hit Enter: reg add "HKCU\Software\Microsoft\Print\UnifiedPrintDialog" /v "PreferLegacyPrintDialog" /d 1 /t REG_DWORD /f
      5. Reboot your computer.
      6. Open Dynamics GP and try printing again.